OzzyBet Privacy Policy

At OzzyBet, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or withdraw funds through our platform. This Privacy Policy explains what information we collect, why we collect it, and how we use, store, and safeguard it. By creating an account or using our services, you agree to the practices described below.

Information We Collect

We at OzzyBet collect several categories of personal data in order to provide our services, verify your identity, and comply with our licensing obligations. Our OzzyBet platform gathers this information directly from you and automatically through your use of our site and apps.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather identity verification documents, including a government-issued photo ID, proof of address, and proof of your payment method, in Latin or Cyrillic script
• We record financial information related to deposits and withdrawals, including payment method details and transaction history
• We track your gaming activity, including wagers placed, games played, and bonus usage, to improve our services and meet regulatory requirements
• We collect technical data such as your IP address, device type, browser, and operating system
• We may record communications you have with our customer support team, including via live chat, email, Telegram, or WhatsApp

Video Verification and Phone Calls

As part of our KYC process, our OzzyBet compliance team may request video verification or a phone call to confirm your identity. If we are unable to reach you within two weeks of such a request, we reserve the right to lock your account and cancel any pending withdrawal until verification is completed.

How We Use Your Information

Here at OzzyBet, we use the information we collect for a range of legitimate business purposes connected to running our casino and keeping you safe while you play.

• We use your data to process registrations, deposits, and withdrawals
• We use your identity documents to perform KYC checks and prevent fraud, underage gambling, and money laundering
• We use your gaming activity to calculate wagering requirements, loyalty points, and VIP status
• Our OzzyBet team uses your contact details to send you account notifications, security alerts, and, where permitted, marketing communications
• We analyze aggregated data to improve our games, website performance, and customer support
• We use your information to enforce our terms and conditions and to meet obligations under our Tobique Gaming Commission licence

Legal Basis and Licensing

We operate under a licence issued by the Tobique Gaming Commission, and our OzzyBet platform processes personal data in line with the regulatory requirements attached to that licence. We rely on several legal grounds to process your data, including the performance of our contract with you, our legitimate business interests, compliance with legal obligations, and, where applicable, your consent.

Sharing Your Information

Our Ozzy Bet operation does not sell your personal data to third parties. However, we may share your information with carefully selected partners in order to run our services effectively.

• We share data with payment processors, including CoinsPaid for cryptocurrency transactions, to complete deposits and withdrawals
• We share information with identity verification providers to carry out KYC checks
• We may disclose data to regulators, law enforcement, or dispute resolution bodies such as EGIS when legally required
• We share limited data with game providers, including our extensive network of pokies, live dealer, and jackpot game studios, to operate the games you play
• We may share information with fraud prevention and anti-money laundering services

Cookies and Tracking Technologies

We at Ozzy Bet use cookies and similar technologies to recognize you, remember your preferences, and understand how you interact with our site. These tools help us keep our OzzyBet platform secure and personalize your experience. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and identity records are typically retained for extended periods as required under anti-money laundering regulations. If your account becomes dormant for 12 months, a monthly fee of EUR 20 may apply, and we will continue to retain your data in accordance with our record-keeping obligations.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our OzzyBet systems use encryption and secure protocols for sensitive data, including payment and identity information. While we work hard to protect your information, no method of transmission or storage is completely secure, and we encourage you to use strong, unique passwords for your account.

International Data Transfers

Because we serve players primarily in Australia and New Zealand while operating from Costa Rica, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfers are conducted with appropriate safeguards in place.

Your Rights

You have certain rights regarding the personal data we hold about you, and we are committed to respecting these rights wherever applicable under relevant data protection laws.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal and regulatory retention obligations
• You may object to certain uses of your data, including direct marketing
• You may withdraw consent where our processing is based on your consent

To exercise any of these rights, you can contact our support team at [email protected]. Players who are unable to resolve a concern directly with us may escalate disputes to EGIS at [email protected].

Restricted Jurisdictions

Our OzzyBet services are not available to residents of a number of restricted countries, including the United Kingdom, United States, and several others listed in our terms. We do not knowingly collect personal data from individuals in these jurisdictions, and accounts created in violation of these restrictions may be closed.

Children's Privacy

Our services are intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of OzzyBet after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, please reach out to our support team through live chat, available 24/7, by email at [email protected], or via Telegram and WhatsApp. We are here to help with any privacy-related concerns regarding your OzzyBet account.